Question 1

Parking

Accepted Answer

All reservations made through mycondo.no include complimentary parking. Dedicated parking facilities are available at Øvre Langgaten 24, Snorres Gate 4b, and our apartments in Poland and Spain. Upon receiving your check-in link, you will also receive instructions on where to find free parking.

For guests staying in our other apartments in Norway, street parking in zone 4520 is an option at a cost of 64 NOK per day. If you have made a direct booking through mycondo.no, please retain your parking receipt and send it to us for a refund.

Question 2

Contact us

Accepted Answer

To ensure you receive the best possible assistance, please use the appropriate support channel based on your booking. If you’ve already communicated with us via email, simply reply to the message associated with your reservation. For platform-specific support:
 • If you booked through Booking.com, visit their customer service page here: https://www.booking.com/customer-service.html.
 • If your booking was made through Airbnb, visit their help center here: https://www.airbnb.com/help/contact-us?entry=HELP_CENTER.
 • For reservations made directly through our website, email us at post@mycondo.no.
For urgent matters, you can contact the cleaners during their working hours (11:00 AM - 4:00 PM). They are off duty after hours but may respond to emergencies. Please note that for non-emergency matters outside of regular hours, an additional out-of-hours charge of 100 Euros applies:
 • Norwegian Apartments: +47 925 72 553

Please keep in mind that if you do not use the channel through which you made your booking, you will likely be redirected to the appropriate service, which could waste your time. Also, be sure to carefully read your check-in instructions to avoid any issues.

Question 3

Early checkin or late checkout?

Accepted Answer

FAQ: Possibilities for Early Check-in and Late Check-ou
t
To make your stay even more flexible, we offer the option of both early check-in and late check-out, subject to availability. This must be booked at least 24 hours before the desired check-in or check-out time:
​
Early Check-in: From 14:00
Late Check-out: Until 13:00
​
Both options are available for an additional fee of 300 NOK. Please let us know in advance if you wish to take advantage of these options so that we can ensure everything is ready for your stay.
​
Please book this at www.mycondo.no/x (http://www.mycondo.no/x)
Can I request both early check-in and late checkout?
 • Yes, you may request both if availability allows, but please make separate reservations for each.
Can I change or cancel my checkout time?
 • No, once booked and paid for, the checkout time cannot be changed or canceled.
What happens if I am late for checkout?
 • If you check out more than 15 minutes after the agreed checkout time and the cleaner has already arrived, you must check out immediately and will be required to pay a fine of 100 Euros for the extra work caused.
What if I check in too early?
 • Early check-ins are not allowed unless confirmed. If you check in before the agreed time (16:00), an additional fee of 100 Euros will apply.
Important:
 • Our cleaners follow a strict schedule and have a demanding job. Please respect the agreed check-in and checkout times. If no prior arrangement is made, the default check-in time is 16:00, and the checkout time is 11:00. Early or late check-ins/checkouts are only valid if confirmed and paid for in advance.

Question 4

Check-In Instructions

Accepted Answer

1. How do I receive my check-in instructions?
 • You will receive your check-in instructions via email and SMS - no later than one hour before checkin time (16:00), but usually one day before check-in. Please ensure that you read this information carefully, as it contains everything you need to know to check in. You will also have your checkin instructions in the plattfor you used to book (for example Booking.com/Airnbnb)

2. What if I haven't received my check-in instructions?
 • If you haven't received your check-in instructions via email or SMS, please double-check your spam or junk folders. If you still can't find them, contact us through the platform you used to book your stay.

3. Can I get the check-in instructions over the phone?
 • We do not have a dedicated person to answer phone calls for check-in instructions. Please use the provided communication channels such as our chat or email (post@mycondo.no) to reach out for assistance if you cannot locate your check-in information.

4. Do I need to check in at a reception desk?
 • We do not have a reception desk. Instead, you will receive a code to a lockbox where the keys to your apartment are stored, or some apartments may have an automatic door lock. Your check-in instructions will guide you on how to access your accommodation without the need for a traditional reception.

5. What should I do if I can't find the key or have trouble accessing the apartment?
 • Your checkin instructions can be found in a link sent to you through the platform you booked. Please see email history. It can also be found inside the app of the platform you used for booking. If you are still unable to access your apartment, contact us immediately through the platform you used to book your stay

Using these specific channels ensures you receive efficient and relevant assistance for your booking needs.
6. What is the check-out process?
 • When checking out, you need to return the key to the keybox. Make sure to follow the check-out instructions included in your email and SMS. Failure to return the key to the designated location may result in an additional fee of 500 Euros.

7. What if I have lost my check-in instructions or need assistance during my stay?
 • If you have lost your check-in instructions or need assistance at any point during your stay, please contact us through the platform you used to book your stay, our chat, or email (post@mycondo.no). We are here to help and ensure a smooth and enjoyable experience for our guests.

We hope this FAQ provides clarity on our check-in procedures. If you have any further questions or require assistance, please do not hesitate to reach out to us through the provided communication channels.

Question 5

Rental Terms and Cancellation

Accepted Answer

1. Booking an Apartment
 • Q: How do I book an apartment?
 • A: Booking an apartment can typically be done online through platforms like Booking.com, Airbnb.com, Vrbo.com, or directly through the property's website. Visit the provided link MyCondo Terms of Use for specific booking details if you're booking through MyCondo.

2. Cancellation Policies
 • Q: What are the common cancellation policies for apartment rentals?
 • A: Cancellation policies may vary depending on the platform or property. Common options include:
    • Free Cancellation: Allows for free cancellation within a specified period before check-in, often up to 48 hours or more.
    • Non-Refundable: Offers a lower price but provides no refund if you cancel.
    • Moderate or Strict: May result in a partial or no refund for cancellations, especially close to the check-in date. Specific terms depend on the property or host.

3. Payment
 • Q: How is payment typically handled for apartment rentals?
 • A: We require full payment at the time of booking. The booking is not confirmed before payment is received.

4. Specific Terms and Conditions
 • Q: Where can I find the specific terms and conditions for apartment rentals?
 • A: For MyCondo rentals, you can find detailed terms and conditions at MyCondo Terms of Use. For other platforms like Booking.com, Airbnb.com, or Vrbo.com, terms and cancellation policies are typically available on the respective property listings or host profiles.

5. Reviewing Terms
 • Q: Why is it essential to review the terms and cancellation policy before booking?
 • A: Understanding the specific terms and cancellation policy for the apartment you intend to book is crucial. It helps you make an informed decision and prepares you for any potential cancellation scenarios. Always review the provided terms before confirming your reservation to avoid surprises.

Please note that the information in this FAQ combines general guidelines with specific details from the provided link to MyCondo's terms and conditions. Be sure to consult the terms and conditions on the respective platform or property listing for the most accurate and up-to-date information before making your booking.

Question 6

Storing Luggage at MyCondo

Accepted Answer

Q1: Does MyCondo have a luggage storage service? : Unfortunately, MyCondo does not have any dedicated luggage storage facilities on the premises.

Q2: What are my options for storing luggage at MyCondo? : While MyCondo doesn't offer on-site luggage storage, there are several alternative options available to store your luggage:
1. Local Luggage Storage Services: Explore local luggage storage services or luggage lockers in the area. Many cities have businesses or facilities that provide secure storage for your bags on a short-term basis.
2. Nearby Transportation Hubs: Bus and train stations, airports, or transportation centers often offer luggage storage services. Check if there's a nearby transportation hub where you can temporarily store your luggage.
3. Luggage Storage Apps: Some mobile apps and websites allow you to find and book luggage storage options at local businesses or with individuals willing to store your bags for a fee. Examples include Stasher, Bagbnb, or LuggageHero.
4. Hotel Concierge: If you have friends or family staying at a nearby hotel, you might inquire if their hotel offers luggage storage services for non-guests.

Q3: How much does it cost to store luggage using external services? The cost of luggage storage varies depending on the location, duration, and size of your luggage. Prices can range from a few dollars to around $10-$15 per bag for a few hours. Be sure to check with the specific service provider for their pricing details.

Q4: Is it safe to use external luggage storage services? Reputable luggage storage services prioritize security and often provide insurance coverage for your belongings. However, it's essential to read reviews and choose a service with positive feedback to ensure a safe experience.

Q5: What are the hours of operation for nearby luggage storage services? The hours of operation for external luggage storage services can vary, so it's advisable to check with the service provider in advance. Many services offer flexible hours to accommodate travelers' needs.

Q6: Can I store my luggage at MyCondo before check-in or after check-out? MyCondo does not have a designated luggage storage area. If you need to store your luggage before check-in or after check-out, you should explore the options mentioned earlier, such as nearby luggage storage services or transportation hubs.

Q7: Are there any restrictions on the size or type of luggage I can store externally? Most luggage storage services can accommodate a variety of bag sizes and types. However, it's a good idea to confirm with the service provider if you have oversized or unusual items to store.

Q8: Can I store my luggage for an extended period, such as a few days or weeks? Many luggage storage services are designed for short-term storage, typically a few hours to a day. If you need to store your luggage for an extended period, you may want to inquire about special arrangements or consider alternative storage solutions like self-storage facilities.

Question 7

Questions regarding sheets, towels and cleaning

Accepted Answer

Q: Are cleaning services included in my Mycondo rental?
A: Yes, cleaning services are included. However, to keep costs low and be environmentally friendly, we have a few simple guidelines for our guests to follow.

Q: Are sheets and towels provided during my stay?
A: Absolutely! We provide sheets and towels for your convenience.

Q: What do I need to do with used towels and sheets before checking out?
A: We kindly ask our guests to put their used towels and sheets in the washing machine and set it to at least 60 degrees Celsius. This helps maintain a high standard of hygiene and efficiency.

Q: Is there anything I should do upon arrival at the rental?
A: Yes, if you notice any dry sheets and towels in the dryer, we greatly appreciate it if you could take them out. This small gesture supports our cleaning staff immensely.

Q: What are the expectations for cleaning the apartment after my stay?
A: We request our guests to leave the apartment in a tidy state, similar to how you would if you were staying at a friend's house. While our cleaners will handle the thorough cleaning, maintaining basic cleanliness is greatly appreciated.

Q: How do these practices benefit me as a guest?
A: By participating in these simple tasks, you're helping us keep the rental costs low and contributing to our environmentally friendly initiatives. It's a collective effort to create a sustainable and pleasant experience for all our guests.

Question 8

WIFI

Accepted Answer

Q1: Is there WiFi available at the location?
 • A: Yes, WiFi is available. You can find the WiFi network name and password in the same link where the check-in information is provided.
Q2: What should I do if I have trouble accessing the WiFi?
 • A: Please refer to the troubleshooting section in this link: https://www.telenor.no/kundeservice/internett/ 
 • B: If you still have problems with WIFI - contact customer service: https://www.telenor.no/kundeservice/kontakt-oss/

Question 9

Airport transport

Accepted Answer

Frequently Asked Questions about Airport Transfers to TORP and GARDERMOEN
1. What transportation options are available to reach TORP and GARDERMOEN airports?
You can reach TORP and GARDERMOEN airports by various modes of transportation, including car, bus, taxi, and train.
2. Is there a shuttle service available if I arrive by train at Torp?
Yes, if you arrive by train at Torp, there is a shuttle bus service that will transport you directly to the terminal building.
3. Where can I book my transport to the airports?
For booking transportation to TORP or GARDERMOEN, it is recommended to use vy.no. This website offers a range of options for taxis, buses, and trains.
4. Which is the most economical mode of transport to these airports?
The cheapest options for taxis, buses, and trains to TORP and GARDERMOEN can be found on vy.no. It's advisable to compare different modes of transport on the website to find the most cost-effective choice.
5. Can I drive to TORP or GARDERMOEN airports?
Yes, you can drive to both TORP and GARDERMOEN airports. Parking facilities are available at the airports.
6. Are there direct train services to these airports?
There are train services to these airports, but if you are going to TORP, you will need to take a shuttle bus from the train station to the airport terminal.
7. How reliable is the shuttle bus service from Torp train station?
The shuttle bus service from Torp train station is reliable and timed to coordinate with train arrivals, ensuring a smooth transfer to the airport terminal.
8. Is it necessary to book airport transfer in advance?
While it's not always necessary, it is advisable to book your airport transfer in advance, especially during peak travel times, to ensure availability and potentially secure better rates.
9. Are there any special services for passengers with disabilities?
Passengers with disabilities can avail special services at both airports. It's recommended to contact the airport in advance to arrange any necessary assistance.
10. What should I do if I have a lot of luggage?
If you have a lot of luggage, consider using a taxi service or a train with adequate luggage space. Ensure that your chosen mode of transport can accommodate all your belongings comfortably.

Question 10

Getting to Your Apartment in Tønsberg from the Train or Bus Station

Accepted Answer

Q1: How do I get to my apartment from the Tønsberg train station?
 • A1: The Tønsberg train station is centrally located. Most apartments are within a 10-minute walking distance. For specific directions, use Google Maps or a similar navigation app. Simply enter the address of your apartment, and it will guide you with walking directions.
Q2: Is there a bus service from the train station to nearby apartments?
 • A2: While there are bus services in Tønsberg, given the close proximity of apartments to the train station (less than 10 minutes' walk), walking is the most recommended and convenient option.
Q3: Can I take a taxi from the train or bus station to my apartment?
 • A3: Yes, taxis are available, but they can be quite expensive in Norway. Considering the short distance, walking is a more economical and feasible option.
Q4: How do I find the bus station from my arrival point, and is it close to the apartments?
 • A4: The bus station in Tønsberg is near the train station. If you arrive by bus, you can easily walk to most apartments in the area. Use a navigation app to find the most direct walking route to your apartment.
Q5: What should I do if I need assistance with directions?
 • A5: If you require assistance, you can ask locals for directions, as many residents speak English. Alternatively, you can use navigation apps on your smartphone, which are quite reliable for walking directions in Tønsberg.
Q6: Are there any landmarks near the train or bus station that can help me navigate to my apartment?
 • A6: Tønsberg is a small city with several noticeable landmarks. The specifics depend on the location of your apartment. Common landmarks like Tønsberg Cathedral or Slottsfjell Museum might be useful reference points. Check your map app for these landmarks in relation to your apartment.
Tips:
 • Always have a fully charged phone for navigation.
 • If you prefer, prepare a map or directions ahead of time in case you don't have internet access.
 • Consider the weather - if it's rainy or snowy, appropriate clothing will make your walk more comfortable.

Question 11

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